Starting a new chat
In the bottom right corner of the 'Home' screen (the screen you first see after signing in) is the more icon. Tap this icon and a pop up menu will appear. You will be able to tap on "Chat" to begin.
At the top of the chat screen, you will see a search bar where you will be able to enter the name of the user you are looking for. The 'Chat' screen lists all your past and ongoing chat conversations. You can also create a new chat by clicking on "New Chat". As well as a new group chat after clicking on "New chat" you will see "New Group".
There is also an option to search via the "Directory" on the same pop menu that appears when clicking on "More". The 'Directory' screen lists all the users you can start a chat with.
If you have not had chat conversations with anybody yet, this chat screen will be empty.
To start a new chat conversation this way, tap on "Chat". Here you will see all of your previous chats. As well the option to search for someone in the top search bar or create a "New Chat" by tapping on the "New Chat" option, just below the search bar on the top right.
Method 2: Using the Directory
To start a new chat conversation this way, first tap the "Directory" tab at the top of the 'Chat' screen. You will then be presented with a list of users you can start a chat with.
Tap the user you want to chat with, and you will be directed to their user profile. On this screen, you will see the chat icon - tap this and a new chat with them will open.
Stuck at the at any of the above screens? Take a look at our Troubleshooting walkthroughs!